Perkaitan antara Motivasi dan Prestasi Kerja Terhadap Kepuasan Kerja dalam kalangan Penjawat Awam
Keywords:
penjawat awam, prestasi kerja, motivasi, kepuasan kerja
Abstract
Penjawat awam adalah sumber yang membantu organisasi dalam menjalankan pentadbiran dan mencapai matlamat. Penjawat awam memainkan peranan penting dalam menentukan kejayaan atau kegagalan organisasi. Modal insan berkualiti memainkan peranan penting dalam menentukan hala tuju penjawat awam dan memastikan pengurusan yang cekap. Penyelidik secara bertujuan digunakan untuk menetapkan maklumat dan ciri tertentu yang perlu ada pada sampel kajian yang dilakukan. Hasil kajian ini diperoleh melalui pengedaran borang soal selidik kepada responden. Analisis telah dibuat dengan merujuk kepada semua persoalan dan objektif kajian pada bab satu. Kesemua maklumbalas daripada 136 orang responden telah diproses dan dianalisis dengan menggunakan Statistical Package for Social Science (SPSS) version 20 untuk menilai peratus, kekerapan, korelasi, T-test dan Anova. Purata nilai pembolehubah motivasi, prestasi kerja dan kepuasan kerja menunjukkan bahawa tahap prestasi bagi kakitangan awam di MAMPU, Putrajaya berada pada tahap yang tinggi. Secara keseluruhan, faktor demografi jantina, serta status perkahwinan tidak mempengaruhi motivasi, prestasi kerja, dan kepuasan kerja. Namun, faktor demografi yang lain mempengaruhi kesemua pembolehubah. Hasil kajian regresi berganda menunjukkan bahawa nilai R square bagi pembolehubah tidak bersandar adalah sebanyak 0.367, manakala nilai adjusted r square adalah 0.358. Nilai R square yang tinggi menunjukkan hubungan yang kuat antara pembolehubah tidak bersandar dan pembolehubah bersandar. Berdasarkan Jadual 4.22, menunjukkan bahawa pembolehubah ini signifikan (sig. = 0.000, p<0.05) dengan nilai F sebanyak 38.612. Motivasi mempunyai nilai beta 0.517 dan prestasi kerja mempunyai nilai beta sebanyak 0.549. Kedua-dua pembolehubah tidak bersandar adalah signifikan, namun prestasi kerja menunjukkan nilai beta yang tinggi berbanding nilai beta bagi motivasi. Justeru, dapat disimpulkan bahawa prestasi kerja mempunyai hubungan yang kuat dengan kepuasan kerja
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References
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Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376–407.
Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83,
Kaliski, B.S. (2007). Encyclopedia of Business and Finance, Second edition, Thompson Gale, Detroit.
Kasran, Siti Barokah (1999) Hubungan antara sistem penilaian prestasi dan prestasi kerja di DBKU dan Telekom, Kuching. Master’s thesis, Universiti Malaysia Sarawak.
Linz, Susan J. (2003). Job Satisfaction Among Russian Workers. International Journal of Manpower, 24(6), 626–52
Lynne, W. (2012). Raising Performance through Motivation, Part One: Content Theories. Michael Heath Consulting
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Milman, A. (2002). Hourly employee retention in the attraction industry: research from small and medium-sized facilities in Orlando, Florida”, Journal of Leisure Property, 2(1), 40-51.
Mullins, J.L. (2005). Management and organizational behavior, Seventh Edition, Pearson Education Limited, Essex.
Nguyen A, Taylor J, Bradley S (2003). Relative Pay and Job Satisfaction. Some New Evidence, MPRA Paper No 1382.
Dawson P (1987).Computer Technology and the Job of the First-line Supervisor New Technology. Work Empl, 2(1), 47-59.
Noel, T. W. (2009). The Impact of Knowledge Resourcea on New Venture Performance. Journal of Small Business Management, 47(1), 1-22.
Nordin, N. & Hassan, M. M. (2019a). Kerangka Kaedah Kajian Penyelidikan: Faktor-faktor yang Mempengaruhi Komitmen Prestasi Kerja. Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(7), 111-121. doi: https://doi.org/10.47405/mjssh.v4i7.309.
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Okpara, J. O. (2002) The influence of ethical climate types on job satisfaction of IT managers; Implications for management practice and development in a developing economy. Paper presented to the Academy of Business and Administrative Services Seventh International Conference, July 6-8, San Jose, Costa Rica.
Onukwube, H.N., 2012. Correlates of job satisfaction amongst quantity surveyors in consulting firms in Lagos, Nigeria. Aust. J. Construct. Econ. Build, 12, 43-54.
Opperman C. S. (2002). Tropical business issues. Partner Price Water House Coopers. International Business Review.
Pouliakas, K., & Ioannis, T. (2010). Differences in the Job Satisfaction of High-Paid and Low-Paid Workers Across Europe. International Labour Review, 149(1), 1–29
Sell, L. & Cleal, B. (2011). Job satisfaction, work environment, and rewards: Motivational theory revisited. Labour, 52, 1-23.
Skalli, A, Ioannis T., & Efi V. (2008). Jobs as Lancaster Goods: Facets of Job Satisfaction and Overall Job Satisfaction. Journal of Socio-Economics, 37,1906–20
Sokoya, S.K. (2000). Personal predictors of job satisfaction for the public sector manager: Implications for Management practice and development in a developing Economy, The Journal of Business in Developing Nation, 4(1): Available online at: www.ewp.rpi.edu/jbdm.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage Publication Inc
Saraswathi, S. (2011): A Study on Factors that Motivate IT and Non-IT Sector Employees: A Comparison. International Journal of Research in Computer Application and Management, 1(2), 72-77
Tamkin P (2005), The Contribution of Skills to Business Performance, DfES publication RW39, August 2005
Vroom, V.H. (1964). Work and motivation. Wiley.
Wegner, F. W, More, H. W., & Miller, L. S. (2003). Effective Police Supervision, Cincinnati, Anderson Publishing Co.
Whiseand, P. & Rush, G. (1988). Supervising Police Personnel: Back to Basics, Prentice Hall, New Jersey
Wood, S.J. and Wall, T.D. (2007), ‘Work enrichment and employee voice in human resource management-performance studies’, The International Journal of Human Resource Management 18, 1335-1372.
Yusuf N. & Metiboba S. (2012). Work environment and job attitude among employees in a Nigerian work organization. Journal of Sustainable Society, 1(2), 36-43.
Aziri, B. (2008). Job Satisfaction: A Literature Review. Management Research and Practice, 3(4), 77-86
Beilock, R., & Capelle, R. (1990). Occupational loyalties among truck drivers.
Bockerman, P. & Pekka, I. (2009). Job Disamenities, Job Satisfaction, Quit Intentions, andActual Separations: Putting the Pieces Together. Industrial Relations, 48(1), 73–96.
Bohlander, G., Snell, S. & Sherman, A. (2001). Managing HumanResources. South-Western College Publishing. Thomson Learning.
Boxall, P., Macky, K., and Rasmussen, E. (2003), ‘Labour turnover and retention in New ,Zealand: The causes and consequences of leaving and staying with employers’, Asia Pacific Journal of Human Resources, 41, 195-214.
Bozeman, B., & Gaughan, M. (2011). Job Satisfaction among University Faculty: Individual, Work, and Institutional Determinants. The Journal of Higher Education 82(2), 154-186. doi:10.1353/jhe.2011.0011.
Bright, L. (2008), Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees? American Review of Public Administration, 38, 2, 149–166.
Briner, R. B. (2000) Relationships between work environments, psychological environments and psychological well-being: in-depth review. Occup. Med. 50(5), 299-303. Retrieved from http://occmed.oxfordjournals.org/content/50/5/299.full.pdf
Brown, G. D. A., Jonathan G., Andrew, O. & Jing Q. (2008). Does Wage Rank AffectEmployees’ Well-being?. Industrial Relations, 47(3), 355–89.
Busck, O., Knudsen, H., & Lind, J. (2010). The transformation of employee participation: Consequences for the work environment. Economic and Industrial Democracy, 31, 285-305.
Campbell, J.P., Dunnette, M.D., Lawler, E.E., & Weick, K.E. (1970). Managerial Behaviour, Performance, and Effectiveness. New York: McGraw-Hill.
Clark, A & Oswald, A. (1996). Satisfaction and Comparison Income. Journal of Public Economics, 61, 359–81
Clark, A, Nicolas Kristensen, & Niels Westergard-Nielsen. (2009). Job Satisfaction and Co-Worker Wages:Status or Signal?. Economic Journal, 119: 430–47
Cob, C. M. S. C., Halim, B. A., & Amin, A. (2017). Faktor-Faktor Yang Mempengaruhi Prestasi Kerja Dalam Kalangan PenjawatAwam: Satu Kajian Teoritikal Factors Affecting Job Performance amongst Public Servants: A Theoretical Study.
Davis, K. and Nestrom, J.W. (1985). Human Behavior at work: Organizational Behavior, 7 edition, McGraw Hill, New York, p.109
De Jonge, J, & Wilmar S., (1998). Job Characteristics and Employee Well-Being. Journal of Organizational Behaviour, 19(4), 387–407.
Fuller MA, Valacich JS, & George JF (2008). Information Systems Project Management: A Process and Team Approach. Upper Saddle River, New Jersey: Pearson Prentice Hall
George, J.M. & Jones, G.R. (2008). Understanding and Managing Organizational behavior, Fifth Edition,
Gustafsson, R.A. & Szebehely, M. (2009). Outsourcing of elder care services in Sweden: effects on work environment and political legitimacy’, in Paid Care in Australia. Politics, profits practices, eds D. King and G. Meagher, Sydney: Sydney University Press, pp. 81-112.
Pearson/Prentice Hall, New Yersey, p. 78 M.B. Frye (2004). Equity-based compensation for employees: firm performance and determinants. Journal of Financial Research, 27 (2004), pp. 31-54
Hasbi, R. (2001) Perkaitan kepuasan kerja dengan prestasi kerja di kalangan pekerja di industri pembuatan. Master’s thesis, Universiti Malaysia Sarawak.
Hassan, M. (2009). Business Management.1st ed. Kaduna: Joy publishers
Hoppock, R. (1935). Job Satisfaction, Harper and Brothers, New York, p. 47
Holpp, L. (2012). Win-Win Performance Appraisals. New York: The McGraw-Hill Companies, Inc.
Hvid, H. and Hasle, P. (2003), Human development and working life, Aldershot: Ashgate Publishing Limited.
Idemobi, Ellis & Onyeizugbe, Chinedu & Akpunonu, Uju. (2011). Compensation Management as Tool for Improving Organizational Performance in the Public Sectors: A Study of the Civil Service of Anambra State of Nigeria. Sacha Journal of Policy and Strategic Studies, 1(1), 109-120
Ismail, N., & Abiddin, N. Z. (2010). Tinjauan faktor-faktor yang mempengaruhi komitmen pekerja terhadap organisasi. Dinamika Sosial Ekonomi, 6 (1).
Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2001). The job satisfaction-job performance relationship: A qualitative and quantitative review. Psychological Bulletin, 127, 376–407.
Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional Effects on Job and Life Satisfaction: The Role of Core Evaluations. Journal of Applied Psychology, 83,
Kaliski, B.S. (2007). Encyclopedia of Business and Finance, Second edition, Thompson Gale, Detroit.
Kasran, Siti Barokah (1999) Hubungan antara sistem penilaian prestasi dan prestasi kerja di DBKU dan Telekom, Kuching. Master’s thesis, Universiti Malaysia Sarawak.
Linz, Susan J. (2003). Job Satisfaction Among Russian Workers. International Journal of Manpower, 24(6), 626–52
Lynne, W. (2012). Raising Performance through Motivation, Part One: Content Theories. Michael Heath Consulting
Mathew (2003). People power. Education times the time of india delhi febuary 3(5).
Milman, A. (2002). Hourly employee retention in the attraction industry: research from small and medium-sized facilities in Orlando, Florida”, Journal of Leisure Property, 2(1), 40-51.
Mullins, J.L. (2005). Management and organizational behavior, Seventh Edition, Pearson Education Limited, Essex.
Nguyen A, Taylor J, Bradley S (2003). Relative Pay and Job Satisfaction. Some New Evidence, MPRA Paper No 1382.
Dawson P (1987).Computer Technology and the Job of the First-line Supervisor New Technology. Work Empl, 2(1), 47-59.
Noel, T. W. (2009). The Impact of Knowledge Resourcea on New Venture Performance. Journal of Small Business Management, 47(1), 1-22.
Nordin, N. & Hassan, M. M. (2019a). Kerangka Kaedah Kajian Penyelidikan: Faktor-faktor yang Mempengaruhi Komitmen Prestasi Kerja. Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(7), 111-121. doi: https://doi.org/10.47405/mjssh.v4i7.309.
Nordin, N. & Hassan, M. M. (2019b). Faktor-faktor yang Mempengaruhi Komitmen Prestasi Kerja dalam kalangan Penjawat Awam. Kajian Rintis di Jabatan Kemajuan Masyarakat, Negeri Pulau Pinang. Malaysian Journal of Social Sciences and Humanities (MJSSH), 4(7), 11-20. doi: https://doi.org/10.47405/mjssh.v4i7.303.
Okpara, J. O. (2002) The influence of ethical climate types on job satisfaction of IT managers; Implications for management practice and development in a developing economy. Paper presented to the Academy of Business and Administrative Services Seventh International Conference, July 6-8, San Jose, Costa Rica.
Onukwube, H.N., 2012. Correlates of job satisfaction amongst quantity surveyors in consulting firms in Lagos, Nigeria. Aust. J. Construct. Econ. Build, 12, 43-54.
Opperman C. S. (2002). Tropical business issues. Partner Price Water House Coopers. International Business Review.
Pouliakas, K., & Ioannis, T. (2010). Differences in the Job Satisfaction of High-Paid and Low-Paid Workers Across Europe. International Labour Review, 149(1), 1–29
Sell, L. & Cleal, B. (2011). Job satisfaction, work environment, and rewards: Motivational theory revisited. Labour, 52, 1-23.
Skalli, A, Ioannis T., & Efi V. (2008). Jobs as Lancaster Goods: Facets of Job Satisfaction and Overall Job Satisfaction. Journal of Socio-Economics, 37,1906–20
Sokoya, S.K. (2000). Personal predictors of job satisfaction for the public sector manager: Implications for Management practice and development in a developing Economy, The Journal of Business in Developing Nation, 4(1): Available online at: www.ewp.rpi.edu/jbdm.
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, CA: Sage Publication Inc
Saraswathi, S. (2011): A Study on Factors that Motivate IT and Non-IT Sector Employees: A Comparison. International Journal of Research in Computer Application and Management, 1(2), 72-77
Tamkin P (2005), The Contribution of Skills to Business Performance, DfES publication RW39, August 2005
Vroom, V.H. (1964). Work and motivation. Wiley.
Wegner, F. W, More, H. W., & Miller, L. S. (2003). Effective Police Supervision, Cincinnati, Anderson Publishing Co.
Whiseand, P. & Rush, G. (1988). Supervising Police Personnel: Back to Basics, Prentice Hall, New Jersey
Wood, S.J. and Wall, T.D. (2007), ‘Work enrichment and employee voice in human resource management-performance studies’, The International Journal of Human Resource Management 18, 1335-1372.
Yusuf N. & Metiboba S. (2012). Work environment and job attitude among employees in a Nigerian work organization. Journal of Sustainable Society, 1(2), 36-43.
Published
2020-10-02
How to Cite
Mihat, F. N., Hassan, M. M. and Anwar, F. H. (2020) “Perkaitan antara Motivasi dan Prestasi Kerja Terhadap Kepuasan Kerja dalam kalangan Penjawat Awam”, Malaysian Journal of Social Sciences and Humanities (MJSSH), 5(10), pp. 34 - 57. doi: 10.47405/mjssh.v5i10.520.
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