Kualiti Perkhidmatan dan Kemudahan Sukan bagi Program Pembangunan Atlet Berprestasi Tinggi di Majlis Sukan Negeri
Abstract
Perkhidmatan dan kemudahan sukan memainkan peranan penting dalam menggalakkan aktiviti fizikal dan penyertaan sukan pada masa lapang. Kemudahan sukan yang lengkap untuk kegunaan atlet dalam persediaan menghadapi kejohanan akan meningkatkan prestasi ke tahap yang lebih baik. Justeru, kajian ini bertujuan mengenal pasti kualiti perkhidmatan dan kemudahan sukan yang sediakan oleh Pihak Berkuasa Tempatan (PBT) bagi program pembangunan sukan prestasi tinggi Majlis Sukan Wilayah Persekutuan (MSWP). Kajian ini menggunakan kaedah tinjauan yang melibatkan 211 responden yang terdiri dari atlet, jurulatih dan pentadbir sukan yang dipilih secara persampelan rawak. Data dari instrumen SERVQUAL (service quality) dan tahap kepuasan dianalisis menggunakan statistik deskriptif dan inferensi. Hasil dapatan menunjukkan skor min kualiti respon adalah tinggi bagi ketiga-tiga kategori responden iaitu atlet (M=3.82), jurulatih (M=3.45) dan pentadbir sukan (M=3.43). Keputusan analisis ANOVA pula menunjukkan terdapat perbezaan yang signifikan antara tahap kepuasan terhadap kualiti perkhidmatan kemudahan sukan berdasarkan tiga kategori responden tersebut F (2, 208) = 7.438; p<.05. Hasil kajian ini diharapkan dapat membantu jurulatih dan pentadbir sukan membangunkan program pembangunan atlet yang lebih berkesan dengan menyediakan kemudahan dan teknologi sukan moden bawah pentadbiran sendiri bagi memastikan atlet mencapai prestasi cemerlang pada masa hadapan.
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